I can't log into my WealthCharts account

Having trouble logging in? Whether you’re a Prop or Ultimate member, these troubleshooting tips will help you regain access to your WealthCharts account.

The message below appears if you are using an email that is not recognized in our system:

If your account recently had a billing issue or if your prop accounts have become inactive, made by the prop firm, you may receive the message below:

You can sign up for new prop accounts with any of our integrated prop firms by going to www.wealthcharts.com/prop

If you believe payment did not go through for your Ultimate Monthly or Annual account, be sure to contact support@wealthcharts.com

For any other errors, please be sure to try the troubleshooting tips below:

1. Ensure your password and email are entered correctly. You can use the eyeball icon to the right of the password field to check your password

2. Try the One-Time Passcode option to receive an email from support@wealthcharts.com (be sure to check your Spam/All Mail folders)

3. Refresh your web browser at www.wealthcharts.com/login and try logging in again

4. Hard reloading the web page from the login screen may help as well

5. Go to app.wealthcharts.com/login and use the Forgot Password option to reset your password. You can also try only letters, uppercase letters, and numbers to troubleshoot this

6. Use a different web browser

7. Load an incognito mode web browser

8. If you are using a VPN, please modify the VPN to see if this changes anything

9. If you are using a malware protector or Ad-blocker, please whitelist WealthCharts.